REFUND AND RETURNS POLICY

Last Updated: 21 June, 2026

Welcome to iziveda.com (“Website”), operated by Catharsis FZ-LLC (“Company,” “we,” “us,” or “our”).

We strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy explains the conditions under which products purchased through iziveda.com may be returned, refunded, exchanged, or canceled.

By placing an order on iziveda.com, you agree to the terms of this Refund and Returns Policy.

1. COMPANY INFORMATION

Catharsis FZ-LLC
Ras Al Khaimah Economic Zone (RAKEZ)
United Arab Emirates

Website: iziveda.com

Customer Support: info@iziveda.com

2. ELIGIBILITY FOR RETURNS

You may request a return if:

  • The product arrived damaged.
  • The product arrived defective.
  • The wrong item was received.
  • The item is significantly different from its description.
  • The product was lost during shipment and confirmed by the carrier.

To qualify for a return:

  • The return request must be submitted within 14 days of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging whenever possible.
  • Proof of purchase must be provided.
  • Photographic evidence may be required for damaged, defective, or incorrect items.

We reserve the right to refuse returns that do not meet these requirements.

3. NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened wellness products
  • Opened supplements
  • Personal care products
  • Skincare products
  • Herbal products
  • Consumable goods
  • Gift cards
  • Downloadable digital products
  • Customized or personalized items
  • Clearance or final-sale items

Any item returned without prior authorization may be refused.

4. RETURN REQUEST PROCEDURE

To initiate a return, contact our customer support team and provide:

  • Order number
  • Full name
  • Email address used for purchase
  • Description of the issue
  • Photos or videos showing the problem (if applicable)

Once your request is reviewed, we will provide instructions regarding the next steps.

Do not send items back without receiving return authorization from our support team.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective:

  1. Notify us within 7 days of delivery.
  2. Include clear photographs showing:
    • The product
    • Packaging
    • Shipping label
    • Damage or defect

After verification, we may, at our discretion:

  • Send a replacement product;
  • Issue a partial refund;
  • Issue a full refund;
  • Provide store credit.

The chosen remedy will depend on the nature of the issue and product availability.

6. INCORRECT ITEMS

If you receive the wrong item:

  • Contact us within 7 days of delivery.
  • Provide photographs of the received item.

Upon verification, we may:

  • Ship the correct item;
  • Arrange a return;
  • Issue a refund or store credit.

7. CHANGE OF MIND RETURNS

Because many products are shipped directly from third-party suppliers and manufacturers, change-of-mind returns may not always be accepted.

If accepted:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • The item must be unopened, unused, and in resalable condition.

Approval of change-of-mind returns is solely at our discretion.

8. RETURN SHIPPING COSTS

Unless otherwise required by law:

Customer Pays Return Shipping When:

  • Returning an item due to change of mind;
  • Ordering the wrong product;
  • Ordering the wrong size, color, or variation.

Company Pays Return Shipping When:

  • The item is defective;
  • The item arrived damaged;
  • The wrong item was sent by us or our suppliers.

In certain cases, we may instruct customers not to return the item and instead provide an alternative resolution.

9. REFUNDS

Once a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider
  • Bank processing times
  • Credit card issuer policies

Typical processing times are:

  • Credit/Debit Cards: 5–15 business days
  • PayPal: 3–10 business days
  • Other payment methods: according to provider policies

We are not responsible for delays caused by banks, payment processors, or financial institutions.

10. PARTIAL REFUNDS

We reserve the right to issue partial refunds in circumstances including but not limited to:

  • Products returned with missing components;
  • Products showing signs of use;
  • Products damaged after delivery;
  • Returns not in original condition;
  • Situations where a full refund would be unreasonable considering the circumstances.

11. ORDER CANCELLATIONS

Orders may be canceled before shipment.

If a cancellation request is received before fulfillment begins:

  • A full refund may be issued.

If fulfillment or shipping has already begun:

  • Cancellation may not be possible.
  • The order may instead qualify under the return process outlined in this policy.

12. LOST PACKAGES

If tracking information indicates a package has been lost in transit:

  • We will investigate with the shipping carrier.
  • Additional information may be requested from the customer.

If the package is confirmed lost:

  • A replacement may be issued; or
  • A full refund may be provided.

We reserve the right to wait for carrier confirmation before issuing compensation.

13. DELIVERY ISSUES

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect addresses supplied by customers;
  • Failed deliveries caused by customer error;
  • Unclaimed packages;
  • Refused deliveries.

Additional shipping charges may apply for reshipment.

14. CHARGEBACKS

Customers agree to contact us first regarding any issue before initiating a chargeback or payment dispute.

We are committed to resolving concerns fairly and efficiently.

Fraudulent chargebacks may result in:

  • Account restrictions;
  • Order cancellation;
  • Submission of evidence to payment processors.

15. INTERNATIONAL ORDERS

Customers are responsible for:

  • Customs duties;
  • Import taxes;
  • VAT/GST;
  • Brokerage fees;
  • Other government-imposed charges.

Refunds will not be provided for refusal to pay customs duties or taxes.

16. EXCHANGES

We may offer exchanges for defective or incorrect items when inventory is available.

Exchange eligibility is determined on a case-by-case basis.

17. RIGHT TO REFUSE RETURNS

We reserve the right to refuse any return or refund request where:

  • Abuse of the policy is suspected;
  • Fraudulent activity is detected;
  • Required evidence is not provided;
  • The return conditions are not satisfied.

18. FORCE MAJEURE

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters;
  • Government actions;
  • Customs delays;
  • Pandemics;
  • Carrier disruptions;
  • Labor strikes;
  • Supply chain interruptions.

19. POLICY CHANGES

We reserve the right to update this Refund and Returns Policy at any time.

Changes become effective immediately upon publication on iziveda.com.

Customers should review this policy periodically.

20. CONTACT US

For return, refund, exchange, or cancellation requests, please contact:

Catharsis FZ-LLC
Website: iziveda.com
Email: info@iziveda.com

We aim to respond to all customer inquiries within 1–3 business days.